Collect and share health data with hospitals for accurate diagnoses.
Provide on-the-go self-assessments for patients.
Streamline administrative processes, reducing workloads for healthcare providers.
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2.
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Outcome
In India, NCDs account for 65% of deaths, yet detection often happens too late. Patients struggle with limited awareness, delayed symptom recognition, and long wait times, while healthcare providers face repetitive tasks, incomplete data, and administrative inefficiencies.
Problem
How might we empower patients and healthcare providers to enhance early detection and management of non-communicable diseases through improved health awareness, streamlined data sharing, and efficient diagnostic processes?
Reflections
Bridging the gap between patient awareness and healthcare efficiency is critical for managing NCDs.
Simplifying processes for hospital staff can significantly improve outcomes for both patients and providers.
Ensuring patients with low technical proficiency could navigate the app with ease.
What I Learned
Challenges
Next Steps
Introduce adaptive questionnaires tailored to patients’ specific symptoms and histories.
Expand the app’s reach to rural healthcare facilities, addressing gaps in diagnosis and awareness.
Further refine language support and vernacular content for inclusivity.
Client
Team
Fortis Healthcare (in collaboration with the Govt of India)
Me | Experience Designer
Healthcare Staff (SME’s)
Development Team
AI Researchers
Leading the NCD Self-Assessment App project, I focused on improving NCD detection by identifying pain points through research and conceptualizing features like pre-appointment self-assessments and data integration. I also optimised workflows for healthcare staff and designed an accessible, user-friendly interface to ensure seamless navigation for patients.
An early Non-Communicable Disease detection solution that helps enhance diagnosis accuracy and simplifies consultations.
Smart Medical Early NCD Self Check Kiosk
Through research at the medical center, we identified inefficiencies in NCD detection and management. By conducting interviews and observations with doctors, nurses, staff, and patients, we uncovered issues like late detection, missed diagnoses, and administrative challenges. This helped us understand the broader problems affecting care.
Our solution streamlines screening, improves data management, and enhances hospital workflows, allowing doctors to focus on accurate diagnosis, nurses to manage tasks efficiently, and patients to receive timely care and information.
Research and Discovery
Accessibility Enhancement
The Design Process
Focusing on UI accessibility, I ensured all components adhered to proper color contrast ratios and that interactive elements met or exceeded the recommended touch target size of 44x44px for improved usability.
Discoverability
The Design Process
Users faced challenges navigating through the questionnaires, particularly moving back and forth. To improve navigation, I repositioned the back button next to the next button for a more seamless experience. Additionally, the note feature for adding extra information was often overlooked in its original position at the bottom. To enhance visibility and usability, I moved it to the main section for easier access.
Wireframing and User Testing
The Design Process
Created mid-fidelity screens for user testing.
The usability testing focused on accessibility, discoverability and overall usability. I conducted unmoderated sessions to gather quick feedback and collect data efficiently. Testing included internal sessions with the medical team and external sessions with 4 regular patients who visit the hospital more than twice a month.
By analyzing the hospital service process, we identified inefficiencies in workflow and patient care, including challenges in collecting and sharing patient history, lack of accessible NCD risk assessments, and reliance on manual data entry. These issues led to longer wait times, incomplete records, and delayed diagnoses, emphasizing the need for streamlined processes to improve outcomes and reduce administrative burdens.
Feature Conceptualisation
The Design Process
Impact 🍪
Today, this initiative is live and transforming healthcare at Fortis Healthcare and through the Government of India's outreach, enabling early detection of NCDs and improving patient care. On average, over 350 patients engage with the platform daily, benefiting from faster appointments, accurate diagnoses, and better health awareness.
Reduced appointment wait times by 5 minutes on average, improving patient experiences
Streamlined Workflows, Saving Time for Healthcare Staff
30 % Improvement in Early NCD Detection & Data Accuracy
Onboarding
Choose application option to start your self-assessment before your doctor's appointment. For the best experience, we recommend logging in with the Aarogya Setu app to enable seamless tracking of your treatment progress.
See how much patients need to wait in real time
Support to immediately request help.
Fortis
Healthcare
Current Waitlisted
patients
07
Waiting Time
mins
35
Call the nurse
Hospital Notice
December 25th (Mon) - January 1st (Mon) Holiday Hours
Patient Self Screening Questionnaire
Thanks for visiting Fortis Healthcare.
Is this your first time visiting us?
Yes, its my first time visiting.
Login with
Aarogya Setu.
No, I have visited within 30 days.
Recommended
Fortis
Healthcare
Current Waitlisted
patients
First name
Last name
Date of birth
Phone Number
Address Line 1
City
07
Waiting Time
mins
35
Call the nurse
Hospital Notice
December 25th (Mon) - January 1st (Mon) Holiday Hours
Patient Self Screening Questionnaire
Divya
Shetty
24
+1
March
March
704 Flat, SBI Samruddhi, Road no.
I agree to share my data with Aarogya Setu for health record documentation and acknowledged the Privacy Statement.
Mumbai
1996
Zipcode
Vernacular language support
Medical Screening Questionnaire
Enter essential details, including your comprehensive health history and specific current symptoms, in a digitized format for seamless tracking and analysis.
Fortis
Healthcare
Current Waitlisted
patients
*Please select all that apply
07
Waiting Time
mins
35
Call the nurse
Hospital Notice
December 25th (Mon) - January 1st (Mon) Holiday Hours
Have you been diagnosed with any chronic conditions?
Back
Medicines
Respiratory Health
Diabetic Health
Cardiovascular Health
General Info
Personal History
Other conditions
2/10
I have additional information to provide
Exit
Fortis
Healthcare
Current Waitlisted
patients
07
Waiting Time
mins
35
Call the nurse
Hospital Notice
December 25th (Mon) - January 1st (Mon) Holiday Hours
Which of the following images best describe the current swelling in your legs, ankles, or feet?
Mild Swelling
Significant Swelling
Legs or ankles that appear noticeably larger, with stretched or shiny skin.
Legs or ankles showing slight puffiness, but bones and veins are still visible.
Legs or ankles without visible puffiness.
No Swelling
2/15
Medicines
Respiratory Health
Diabetic Health
Cardiovascular Health
General Info
Personal History
Fortis
Healthcare
Current Waitlisted
patients
07
Waiting Time
mins
35
Call the nurse
Hospital Notice
December 25th (Mon) - January 1st (Mon) Holiday Hours
In the past 3 months, have you noticed,
5/10
*Please select all that apply
I have additional information to provide
None of the above
Persistent tiredness, even after proper sleep
Unexplained weight loss or gain
Frequent urination at night (more than twice)
Excessive thirst or dry mouth
Medicines
Respiratory Health
Diabetic Health
Cardiovascular Health
General Info
Personal History
Provides information on progress
Supporting image to facilitate selection
Allows patients to enter important additional information.
Defined 6 categories and condensed 68 items into 15 questions.
Exit the questionnaire and save your progress.
Conspicuously coloured action button for better visibility.
Data Summary
Review entered information and proceed to submit the data
Allow patients to easily edit previously submitted information.
Fortis
Healthcare
Current Waitlisted
patients
02
Waiting Time
mins
10
Call the nurse
Hospital Notice
December 25th (Mon) - January 1st (Mon) Holiday Hours
Please review your answers and proceed with submission
First name
Divya
Significant swelling, dry mouth, and frequent nighttime urination.
High risk of NCD
No family history
Checked blood pressure in the last 6 months.
Diabetes
Frequent Urination at night
Excessive dry mouth
Managed with medication.
No respiratory issues
No change in supplement
On medication for diabetes management
Significant Edema
Potential cardiovascular concern
Shetty
24/03/1996
+91 9860239657
1718231
Last name
Date of Birth
Contact Number
Patient Number
Edit
Edit
Edit
Edit
Edit
Edit
Edit
Personal History
Diabetic Health
General Info
Respiratory Health
Cardiovascular Health
Medicines
Back to
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