Aishu's Portfolio

Hi, I'm Aishwarya Shetty

Xentry

A flat reality based hands free experience that allows technicians to efficiently handle multiple service requests

Research

Flat Reality Interaction

👉🏼 OVERVIEW

The Challenge

A certain automobile industry has always been one of the pioneers in technology driven innovation. But in 2018, after incorporating the latest of tech into their products, they realised that their customers demand the same amount of prowess while servicing their luxury cars. We were given a chance to be a part of this ambitious project to up their car service game.

The Solution

A hands free experience that allows the service technicians to handle multiple ongoing tasks without switching between multiple devices.

Teammates

2 UX Designers

Timelines

2 Weeks

My Role

Handling client discussions, primary research, creating user flows, conceptual modelling and finally wire-framing. We also provided a few visual design recommendations.

Client

Under NDA (leading automobile industry)

Tact

👉🏼 IDEATION

Problem Statement

Imagine having to focus on multiple things at hand when dismantling the engine of a car that costs $40,000?

Conceptual Model

Determining the ideal solution for the problem helped us design an effective solution. We wanted to design a solution that would be completely hands free, and help the technicians by providing an overview of faults after scanning along with step by step instructions for repair.

👉🏼 REFLECTION

Focus on a feature

The project was a POC with very tight deadlines. There was constrained amount of much time and effort that we could invest in it. So it was important that we focus on specific task flows and features that could deliver the highest value for the users rather than re-designing the entire experience in one go.

Don’t worry too much about the details

As it was my first time working with Realwear, I initially focused too much on the aesthetics of the UI. However, stepping back to reassess the user flows allowed me to shift my focus and prioritise the overall user experience.

👉🏼 RESEARCH

🙋🏼‍♂️ Persona

We spoke to the clients and a few members of their staff to help us understand the needs and goals of a field technician. This gave us an overall idea of the persona that we would be catering to ahead.

🧐️ Early Insights

Once the persona was in place we looked into the existing process of servicing a car or a day in the service station.

The service technicians used an application to track and facilitate their service requirements.

📱️ Current Service app experience

🚗️ Current User Journey

A structured task flow helped narrow down the points that needed to be focused on to make the process more efficient

👉🏼 DESIGN SOLUTION

A hands free design with voice driven commands using a technology called Realwear.

Realwear HMD

After comparing a few hands free devices including HoloLens, Vuzix Glass and Magic Leap with Realwear, we came to the conclusion that Realwear was the best fit for our solution.

Why Realwear?

Realwear is a head mounting device based on the concept of flat reality. It has build-in speakers along with a heads up display that lets service technicians navigate through the interface by voice driven commands. It enables the technicians to concentrate on multiple tasks efficiently.

Updated Task Flow

All touch based interactions have now been changed to voice based interactions. The user can still use the touch based controls on the device if they prefer it.

How does it work?

All touch based interactions have now been changed to voice based interactions. The user can still use the touch based controls on the device if they prefer it.

Interface

The interface design for Realwear although similar to any android device was a harder to execute. After multiple rounds of testing, the right fonts, colours and amount of content was put in to achieve the existing designs.

Benefits and Tradeoffs